Privacy policy

Privacy Policy

Last updated: 30 August 2026

Seenev Club is operated by Seenev Limited. We respect your privacy and are committed to handling personal data lawfully, fairly and transparently.

This policy explains what personal data we collect, how we use it, who we share it with and the rights available to you under applicable data-protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.

1. Who We Are

Seenev Limited is the data controller responsible for personal data collected through Seenev Club.

Seenev Limited
Company Number: 14533446
7 Coronation Road, Dephna House
London, NW10 7PQ
United Kingdom

Website: seenevclub.com
Email: Hi@seenevclub.com

For privacy questions, requests or complaints, contact us using the email address above.

2. Personal Data We Collect

Depending on how you use our website, we may collect:

  • Identity and contact details: name, email address, telephone number, billing address and delivery address.

  • Order information: products purchased, size, colour, order number, delivery status, returns, exchanges and refund history.

  • Payment information: payment status, payment method and limited transaction details. Full card details are normally processed directly by the payment provider and are not stored by Seenev Limited.

  • Account information: login details, saved addresses, preferences and order history if you create an account.

  • Technical information: IP address, browser, device, operating system, time zone, language and other technical identifiers.

  • Usage information: pages viewed, links selected, products viewed, referring pages and interactions with our website.

  • Marketing preferences: newsletter subscriptions, advertising preferences and consent records.

  • Communications: messages, enquiries, reviews and other information you provide when contacting us.

  • Security information: information used to detect suspicious activity, payment fraud, misuse or threats to our website.

Some information is required to process an order. If you do not provide the necessary contact, delivery or payment information, we may be unable to complete your purchase.

3. How We Collect Personal Data

We collect information:

  • Directly from you when you place an order, create an account, subscribe, submit a form or contact us.

  • Automatically through cookies, pixels, server logs and similar technologies.

  • From service providers involved in payments, fraud prevention, delivery, analytics and advertising.

  • From referral or advertising partners when you visit us through their services.

4. How and Why We Use Personal Data

We use personal data for the following purposes:

Purpose Lawful basis
Processing, delivering and managing orders Performance of a contract
Processing payments, returns, exchanges and refunds Performance of a contract
Providing customer service Performance of a contract and legitimate interests
Preventing fraud and protecting the website Legitimate interests and legal obligations
Maintaining tax, accounting and transaction records Legal obligation
Improving our website, products and services Legitimate interests or consent where required
Measuring website performance and advertising Consent where required
Sending marketing communications Consent, or legitimate interests where permitted by law
Establishing or defending legal claims Legitimate interests and legal obligations

Where we rely on legitimate interests, we consider whether our business need is necessary and balanced against your rights and expectations.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or contacting Hi@seenevclub.com.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity and measure advertising.

These technologies may include:

  • Strictly necessary cookies: required for security, shopping-cart functions, checkout and other core services.

  • Preference cookies: remember choices such as language, location or display settings.

  • Analytics cookies: help us understand how visitors use the website.

  • Advertising cookies and pixels: help measure campaigns and display relevant advertising.

Where consent is legally required, analytics and advertising technologies will not be activated until you make a choice through our cookie banner.

You can accept, reject or change your non-essential cookie preferences through the cookie controls available on our website. Rejecting non-essential cookies will not prevent you from accessing the store or completing a purchase.

6. Who We Share Personal Data With

We may share personal data with service providers that help us operate Seenev Club, including:

  • E-commerce platform and website-hosting providers, including Shopify.

  • Payment providers displayed during checkout.

  • Warehousing, fulfilment, delivery and returns providers.

  • Email, customer-support and communication providers.

  • Analytics and advertising providers where their services are enabled and legally permitted.

  • Fraud-prevention, security and technical-support providers.

  • Accountants, legal advisers, insurers and other professional advisers.

  • Government agencies, regulators, courts or law-enforcement authorities where disclosure is legally required.

  • A purchaser, investor or successor if Seenev Limited undergoes a sale, restructuring or transfer of business assets.

Providers may only use personal data for authorised purposes and subject to applicable contractual and legal safeguards.

We do not sell personal data for money.

7. International Data Transfers

Some service providers may process personal data outside the United Kingdom or European Economic Area.

Where an international transfer is restricted by data-protection law, we use or require an appropriate transfer mechanism. Depending on the destination, this may include:

  • An applicable adequacy decision.

  • European Commission Standard Contractual Clauses.

  • The United Kingdom International Data Transfer Agreement or UK Addendum.

  • Another legally recognised safeguard or exception.

You may contact Hi@seenevclub.com for more information about the safeguards applicable to your personal data.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods are determined by:

  • The time required to process and support an order.

  • Tax, accounting and company-record obligations.

  • Fraud-prevention and security requirements.

  • Applicable limitation periods and potential legal claims.

  • Whether you maintain an account or marketing subscription.

  • The duration of consent and cookie preferences.

When personal data is no longer required, we delete, anonymise or securely restrict it unless continued retention is required by law.

9. Your Data-Protection Rights

Depending on your location, the processing involved and applicable law, you may have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Request restriction of processing.

  • Object to processing based on legitimate interests.

  • Object to direct marketing at any time.

  • Receive certain data in a portable, machine-readable format.

  • Withdraw consent at any time.

  • Request information about international-transfer safeguards.

  • Request human review where a significant decision is made solely through automated processing.

  • Submit a complaint to a data-protection authority.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to meet tax or legal obligations.

To exercise a right, email Hi@seenevclub.com. We may request information necessary to confirm your identity.

We will respond without undue delay and normally within one calendar month. Where legally permitted, this period may be extended for complex or multiple requests, and we will notify you if an extension is required.

10. Right to Object

You have the right to object at any time to the use of your personal data for direct marketing.

You may also object where we process personal data based on legitimate interests. We will stop the relevant processing unless we have compelling lawful grounds to continue or the information is needed for legal claims.

Contact Hi@seenevclub.com or use the unsubscribe link in any marketing email.

11. Data-Protection Complaints

To submit a data-protection complaint, email Hi@seenevclub.com with the subject line “Data Protection Complaint.”

We will:

  • Provide a clear way for you to make a complaint.

  • Acknowledge your complaint within 30 days.

  • Investigate it without undue delay.

  • Keep you appropriately informed.

  • Notify you of the outcome.

You may also complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint.

If you live in the European Economic Area, you may also complain to the data-protection authority in the country where you live or work, or where you believe an infringement occurred.

12. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal data is limited to people and service providers that require it for an authorised purpose.

No transmission or storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Seenev Club is not directed at children under 16, and we do not knowingly collect personal data from children under 16.

If you believe a child has provided personal data to us, contact Hi@seenevclub.com.

14. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for how those third parties collect or use personal data. Review their privacy policies before providing information to them.

15. Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The current version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.

16. Contact Us

For privacy questions, rights requests or complaints:

Seenev Club, powered by Seenev Limited
Email: Hi@seenevclub.com
Website: seenevclub.com

Seenev Limited
Company Number: 14533446
7 Coronation Road, Dephna House
London, NW10 7PQ
United Kingdom