Returns & Exchanges

We want every Seenev Club piece to feel right. If something is not suitable, contact us at Hi@seenevclub.com and we will guide you through the return or exchange process.

You have 14 days

You have 14 days from the date your order arrives to request a return or exchange. You do not need to provide a reason—changing your mind is enough.

After notifying us, you must send the item back within 14 days using the return instructions provided.

Customers in the United Kingdom and European Union also have a statutory 14-day right to cancel or withdraw from most online purchases. This policy does not replace or restrict your applicable consumer rights.

Returns are free

Once your return is approved, we will provide a prepaid return label and instructions. There is no return shipping charge when you use the label supplied by Seenev Club.

Please contact us before sending anything back. Returns sent without prior approval may not be processed correctly.

What we can accept

Returned items should be:

• Unworn, unwashed and unaltered

• Free from marks, scents or damage

• Returned with their original tags and accessories

• Placed in their original packaging where reasonably possible

• Handled only as necessary to examine the fit, appearance and features

You may try an item on as you would in a physical shop. Footwear should only be tried on indoors on a clean surface.

We may reduce the refund if handling beyond what is reasonably necessary has diminished the item’s value. This does not affect your statutory rights.

Sale and excluded items

Sale and promotional items can be returned under the same conditions as full-price items.

The right to return for a change of mind may not apply to:

• Personalised or custom-made products

• Sealed products that cannot be returned for health or hygiene reasons after the seal has been opened

• Other products excluded from cancellation rights under applicable law

These exclusions do not apply when an item is faulty, damaged, incorrectly supplied or otherwise protected by mandatory consumer law.

How to make a return

1. Email Hi@seenevclub.com within 14 days of delivery.

2. Include your order number, the item you wish to return and whether you prefer a refund or exchange.

3. Wait for our prepaid return label and instructions.

4. Send the item back within 14 days after notifying us.

Refunds

Refunds are issued to the original payment method.

We will process your refund without undue delay and no later than 14 days after receiving the returned item or receiving evidence that it has been sent back, whichever occurs first. We may withhold the refund until one of these conditions has been met.

If you cancel and return your complete order, we will also refund the cost of our standard delivery option. Additional amounts paid for express or upgraded delivery are not refundable beyond the cost of standard delivery.

You will receive a confirmation email when the refund has been issued. Your bank or payment provider may require additional processing time before the funds appear in your account.

Exchanges

When contacting us, specify the replacement item, colour and size you require.

Exchanges are subject to availability. If the requested replacement is unavailable, we will issue a refund to your original payment method.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or different from what you ordered, contact Hi@seenevclub.com as soon as possible.

Include your order number, a description of the issue and photographs where reasonably possible. We will cover the return cost and provide an appropriate replacement, refund or other remedy in accordance with applicable consumer law.

Your rights concerning faulty or misdescribed products are separate from, and are not limited by, this 14-day returns policy.

Contact information

Seenev Club, powered by Seenev Limited

Website: seenevclub.com
Email: Hi@seenevclub.com

Seenev Limited
Company Number: 14533446
7 Coronation Road, Dephna House
London, NW10 7PQ
United Kingdom