Shipping & Delivery Policy

Last updated: 30 August 2026

At Seenev Club, we aim to deliver every order safely, accurately and within the estimated timeframe stated below.

Order Processing

Please allow 1–2 business days for your order to be prepared before dispatch.

During processing, we check the product, size, colour and condition before releasing the order for shipment.

Orders are processed Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will begin processing on the next business day.

Processing time is separate from delivery time.

Delivery Times

After dispatch, estimated delivery takes 4–8 business days, depending on the destination.

The estimated total timeframe is therefore:

• Processing: 1–2 business days

• Delivery after dispatch: 4–8 business days

• Estimated total: 5–10 business days

Delivery dates are estimates unless we expressly confirm a guaranteed date. Delays may occur because of customs processing, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

If delivery is significantly delayed, contact Hi@seenevclub.com. Your mandatory delivery and cancellation rights remain unaffected.

Shipping Costs

Available delivery options and shipping costs are calculated based on your destination and displayed during checkout.

You will see the shipping charge collected by Seenev Club before placing your order.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping-confirmation email containing available tracking information.

Tracking updates are provided by the carrier and may not appear immediately after dispatch.

Where We Ship

We ship to supported destinations across Europe.

The countries currently available for delivery are shown during checkout. If your country or address cannot be selected, we are currently unable to accept an order for that destination.

Customs, Duties and Import Taxes

Depending on the delivery destination and the location from which an order is dispatched, customs duties, import taxes or handling charges may apply.

Where these charges are collected by Seenev Club, they will be shown during checkout.

Where they are not collected at checkout, they may be charged separately by the destination country’s customs authority or delivery carrier. Any such charges are determined by the relevant authority and are outside our direct control.

Applicable customs and tax treatment may vary by country and order value.

Incorrect or Incomplete Addresses

Check your delivery information carefully before placing an order.

If you notice an error, contact Hi@seenevclub.com as soon as possible and include your order number and corrected address.

We will try to update the address if the order has not been dispatched. Once an order has entered the carrier’s network, we may be unable to change or redirect it.

An incorrect or incomplete address may cause delays or result in the parcel being returned. If reasonable redelivery costs arise because the address supplied during checkout was incorrect, we will notify you before arranging redelivery or charging any additional amount.

This does not affect our responsibility for errors caused by Seenev Club or its delivery providers.

Responsibility During Delivery

Seenev Limited remains responsible for your order until it is physically received by you or by another person you have nominated to receive it.

If you independently arrange a carrier that was not offered by us, responsibility may transfer when the order is handed to that carrier, as permitted by applicable law.

Lost, Delayed or Damaged Orders

If an order is significantly delayed, arrives damaged or does not arrive, contact Hi@seenevclub.com as soon as possible.

Include:

• Your order number

• A description of the problem

• Photographs of damaged packaging or products where reasonably possible

We will investigate the issue with the carrier and provide an appropriate remedy, which may include replacement or refund, in accordance with applicable consumer law.

Your rights against Seenev Limited are not dependent on the outcome of a separate carrier claim.

Contact Us

For shipping or delivery assistance:

Seenev Club, powered by Seenev Limited
Email: Hi@seenevclub.com
Website: seenevclub.com

Seenev Limited
Company Number: 14533446
7 Coronation Road, Dephna House
London, NW10 7PQ
United Kingdom